Explore A Full Suite of Skills

As a career-long communications professional who has owned a variety of digital products and projects, I'm a do-it-all professional who unites technology and communication skills to create digital products that engage and invigorate users.

Website & Content Management

  • Crafted the Ohio Department of Transportation's first responsive, accessible, and user-centered public website.
  • Managed two modernization and redesign projects worth over $1 million each.
  • Slashed drop-off rates by 50% on key landing pages.
  • Contributed to the enterprise design system, the Ohio Design System.
  • Drafted, enforced, and maintained executive support for website governance and provided template for other agencies to follow.
  • Overhauled email marketing campaigns to boost website traffic.

Digital Accessibility

  • Achieved Certified Professional in Accessibility Core Competencies (CPACC) status in January 2026.
  • Led change management and content audits for Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, compliance.
  • Incrementally reduced static file footprint in favor of HTML-native content.
  • Conducted training and created templates to instill accessible workflows and content considerations.

Organizational Change Management

  • Conducted in-person and virtual live trainings on tech stack and content strategy to over 100 authors.
  • Developed eLearning courses on content strategy, accessibility, and tech stack.
  • Crafted messaging and marketing assets for contact center implementation project.

Customer Relationship Management

  • Created one-way customer relationship management system to handle over 5,000 online inquiries annually.
  • Provided documentation, requirements, routing, and templates for formal customer relationship management system development.
  • Served as communications liaison from end-to-end of $1 million implementation project.

Social Media Management

  • Tripled social media following and substantially grew engagement in 18 months.
  • Created plug-and-play graphics templates for unified presentation.
  • Compiled social media analytics reports and interpreted results to maintain executive leadership.

Technologies

  • Content Management Systems: Contentful, HCL Digital Experience, Webflow
  • Digital Asset Managers: Cloudinary, SharePoint
  • Web Analytics: Piwik Pro Analytics, Google Search Console
  • Online Forms: Formstack, Form.io
  • Adobe Creative Suite: InDesign, Photoshop, Illustrator, Premiere
  • Microsoft: SharePoint, Power Automate, Word, PowerPoint, Excel, Outlook

Work Samples

Design System Development

With scalability and responsiveness in mind, I designed various new user interfaces and templated components that emphasized mobile-friendliness and personalization.
My developments were ultimately improved and integrated into the freshly minted Ohio Design System, the newest standard for digital design among state government agencies in Ohio.
Ohio Design System

Digital Governance Establishment

After being created and vetted through a multidisciplinary task force, a website governance document was mine to monitor, improve, and enforce across the agency. I evangelized the governance throughout the agency and drastically overhauled it to ensure that it is aligned with Web Content Accessibility Guidelines and the fundamentals of Universal Design.

Marketing Campaigns

I have developed landing pages for two high-profile public service announcements in coordination with state leaders and other agencies.
Phones Down communicated Ohio's new distracted driving law, meant to clarify its nuances and encourage compliance among personal drivers and business leaders overseeing fleet vehicles.
Move Over humanizes roadside workers and first responders in an effort to drive compliance with Ohio's law to move over or slow down when those workers are present on the roadway.
Phones DownMove Over

Innovation in Content Management

Working with a team of designers, developers, engineers, and content authors, I coordinated a daily sync of internal construction project data to fill public-friendly webpage templates, a breakthrough in government transparency.
The Projects gateway became the most popular major landing area on the public website, garnering millions of views annually and drove activity toward hundreds of individual project webpages each construction season. The webpages also allowed avenues to complete federally mandated public commenting through a scalable online form.
Projects Gateway
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